Job Description
Join our dynamic team in Houston as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT services across our growing organization. This immediate opening offers a competitive salary, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and supporting users, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls via Active Directory
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Monitor network performance and security protocols
- Train staff on cybersecurity best practices
- Support cloud-based applications (O365, Azure)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+/Network+ certifications (or willingness to obtain)
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duties