Job Description
Join our dynamic team in Philadelphia as an IT Support Specialist and become the backbone of our technology infrastructure. We're seeking a tech-savvy professional to deliver seamless technical assistance to our growing workforce. This is an immediate opportunity to make a tangible impact in a collaborative environment where your problem-solving skills will be valued.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system with SLA-driven resolution
- Deploy and configure desktop/laptop systems for new hires
- Administer cloud services (O365, Azure) and user accounts
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct cybersecurity awareness training for staff
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certifications (or equivalent)
- Proficiency in Windows 10/11 and Active Directory
- Experience with helpdesk tools (ServiceNow, Jira, Zendesk)
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent communication and customer service abilities
- Knowledge of cloud platforms (AWS/Azure/GCP) preferred