Job Description
Join our dynamic IT team as an IT Support Specialist in Wichita, KS! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our company's digital infrastructure. This immediate-hire opportunity offers competitive compensation, growth potential, and the chance to work with cutting-edge technologies. If you're passionate about solving technical challenges and providing outstanding customer service, apply today to become a key part of our innovation-driven culture.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows 10/11, and cloud-based systems (O365, Azure)
- Deploy and configure workstations, peripherals, and enterprise applications
- Monitor system performance, security protocols, and backup solutions
- Document IT processes, incidents, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+/Network+ or Microsoft 365 certifications required
- Proficiency in ServiceNow, SCCM, or similar ticketing systems
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent communication abilities with technical and non-technical stakeholders
- Experience with endpoint security solutions (EPP/EDR) preferred