Job Description
Join Our Dynamic IT Team in Wichita! TechFlow Solutions is urgently hiring a skilled IT Support Specialist to deliver exceptional technical support to our growing client base. As a cornerstone of our operations, you'll ensure seamless IT infrastructure and user satisfaction in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth. Wichita's thriving tech scene and affordable living make it the perfect place to advance your career. Apply today—positions fill quickly!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory, cloud services (O365), and cybersecurity protocols
- Document IT assets, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and troubleshooting
- Train end-users on IT best practices and new technologies
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud infrastructure
- Strong experience with network troubleshooting (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication and customer service skills
- Ability to prioritize tasks in high-pressure situations
- Experience with ITIL incident management processes
- Associates degree in IT or related field (or equivalent experience)