Job Description
Join our award-winning IT team at NexusTech Solutions and become the backbone of our client operations in the heart of Washington DC. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to government and private sector clients. This is your chance to work with cutting-edge technology while supporting critical infrastructure in our nation's capital. Enjoy competitive benefits, professional development, and the opportunity to make an immediate impact.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Manage ticket systems and resolve incidents within SLA requirements
- Deploy and configure workstations, laptops, and peripherals
- Conduct security audits and implement best practices
- Document IT procedures and create user training materials
- Collaborate with senior engineers on complex system integrations
- Support cloud services (Azure/O365) and mobile device management
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and macOS environments
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and problem-solving skills
- Ability to work flexible hours for system maintenance
- Clearable background check for government contracts