Job Description
Join our dynamic IT team in Raleigh's thriving tech hub! TechNova Solutions is seeking an experienced IT Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate-hire opportunity offers competitive compensation, career growth, and a collaborative environment in one of America's most innovative cities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud services (Azure/O365), and network infrastructure
- Provide remote and on-site technical support to 200+ end-users
- Implement cybersecurity best practices and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support AV equipment and conference room technology
Qualifications
- 3+ years in IT support with enterprise environment experience
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong troubleshooting skills with hardware/network diagnostics
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Excellent communication and customer service aptitude
- Ability to lift 30 lbs for equipment maintenance