Job Description
Join our cutting-edge IT team in Omaha and become the technical backbone of our growing organization! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our dynamic workforce. This is your opportunity to leverage your problem-solving skills in a collaborative environment while supporting mission-critical systems. We offer competitive compensation, comprehensive benefits, and immediate start date for the right candidate.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Deploy and configure new workstations, laptops, and mobile devices
- Manage Active Directory, user accounts, and security permissions
- Monitor and maintain system health using monitoring tools like SolarWinds
- Document technical processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
- Implement security protocols and ensure compliance with IT policies
Qualifications
- 3+ years of experience in IT support or help desk roles
- Proficiency in Windows OS (10/11) and Microsoft 365 administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware/Hyper-V) and cloud services
- CompTIA A+, Network+, or Security+ certification required
- Excellent troubleshooting skills with hardware/software issues
- Ability to work independently and prioritize competing tasks