Job Description
Join TechNova Solutions as an IT Support Specialist and become the backbone of our dynamic Minneapolis team! We're seeking a tech-savvy professional to provide exceptional technical support to 200+ employees across multiple departments. Enjoy a hybrid work model, comprehensive benefits, and opportunities for professional growth in a rapidly scaling tech environment.
Our ideal candidate thrives in fast-paced settings, possesses deep troubleshooting expertise, and values customer-centric solutions. If you're passionate about resolving complex IT challenges and empowering users through technology, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage user accounts, permissions, and security protocols in Active Directory
- Deploy and maintain network infrastructure (VPN, firewalls, switches)
- Provide remote and on-site technical support via ticketing systems
- Document IT processes and maintain up-to-date knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Train employees on cybersecurity best practices and new technologies
Qualifications
- 3+ years in desktop/server support with Windows 10/11 and macOS experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication and customer service skills
- Ability to lift 30lbs and work flexible hours during system outages