Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Virginia Beach! We're seeking a tech-savvy professional to provide exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise makes an immediate impact. Immediate start available!
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Manage Active Directory, Windows 10/11, and cloud-based systems
- Implement security protocols and conduct vulnerability assessments
- Provide Tier 2 support for network infrastructure (Cisco/Juniper)
- Create and maintain technical documentation and SOPs
- Train end-users on cybersecurity best practices
Qualifications
- 3+ years in IT support with helpdesk experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows OS, Microsoft 365, and Azure
- Strong troubleshooting skills with diagnostic tools
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours during system updates