Job Description
Join our award-winning tech team in sunny Miami! We're seeking a dynamic IT Support Specialist to provide exceptional technical assistance to our growing client base. This is a direct-hire, immediate-start position offering competitive compensation, comprehensive benefits, and career growth opportunities in South Florida's thriving tech scene.
Our ideal candidate thrives in fast-paced environments and possesses a passion for solving complex technical challenges. You'll be the go-to expert for resolving hardware/software issues, maintaining network security, and delivering outstanding user experiences.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Provide remote and on-site technical support to 200+ employees
- Deploy and maintain cloud infrastructure (Azure/O365)
- Create and update technical documentation and SOPs
- Collaborate with vendors for equipment procurement and service contracts
- Monitor network performance using SolarWinds and ManageEngine
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (Zendesk/ServiceNow)
- Ability to lift 30lbs and travel between Miami offices
- Excellent problem-solving and communication skills