Job Description
Join our dynamic team as an IT Support Specialist in Oakland, CA! We're hiring immediately for a critical role supporting our growing tech infrastructure. If you're passionate about solving complex technical challenges and delivering exceptional user experiences, this is your opportunity to shine.
At NexusTech Solutions, we believe in empowering our employees with cutting-edge tools and continuous growth opportunities. You'll work alongside industry experts in a collaborative environment that values innovation and work-life balance. Our comprehensive benefits package includes health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktops, laptops, servers, and peripheral devices
- Manage Active Directory, Exchange, and cloud-based systems (Microsoft 365)
- Document IT processes, knowledge base articles, and incident reports
- Collaborate with vendors for hardware procurement and service level agreements
- Implement security protocols and conduct regular system health checks
- Train staff on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of TCP/IP networking, VPNs, and cloud services
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Relevant associate's degree or equivalent technical certification