Job Description
TechNova Solutions is seeking a highly motivated IT Support Specialist to join our dynamic team in Virginia Beach. As a leader in enterprise technology solutions, we pride ourselves on delivering exceptional service to our clients and employees alike. If you have a passion for technology and a knack for solving complex problems, we want to hear from you.
We offer a hybrid work environment, comprehensive benefits, and a culture of continuous learning. This is an excellent opportunity for a tech-savvy professional to grow their career in a supportive and innovative setting.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work schedule (3 days in office).
- Professional development and certification reimbursement.
- Modern office environment with state-of-the-art equipment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and ticketing systems (ServiceNow/Jira).
- Install, configure, and troubleshoot hardware and software applications including Windows, macOS, and Office 365.
- Manage and maintain the company's network infrastructure, ensuring optimal performance and security.
- Perform regular system backups and perform routine security audits.
- Conduct on-site and remote diagnostics to resolve hardware malfunctions and software conflicts.
- Collaborate with the IT infrastructure team to implement new technology solutions and upgrades.
- Maintain accurate documentation of all support tickets and resolutions.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Certification such as CompTIA A+ or Network+ is highly preferred.
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365 suite.
- Experience with Active Directory, basic networking concepts, and VPN configurations.
- Excellent interpersonal and communication skills for customer-facing support.
- Ability to work independently as well as part of a collaborative team.