Job Description
Join our dynamic IT team as a Support Specialist in Charlotte, NC! We're seeking a passionate technician to provide exceptional technical support to 150+ employees. This is your opportunity to work with cutting-edge technologies in a collaborative environment while solving complex challenges. Enjoy competitive benefits, professional development, and a role that directly impacts our company's success.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud services (O365), and network infrastructure
- Deploy and configure endpoints, printers, and mobile devices
- Document IT procedures and maintain knowledge base articles
- Support cybersecurity initiatives including VPN/firewall management
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Expertise in Windows 10/11, macOS, and O365 administration
- Strong knowledge of TCP/IP, DNS, DHCP, and VLANs
- Experience with Service Desk ticketing systems (Jira/ServiceNow)
- Excellent troubleshooting and customer communication skills