Job Description
We are urgently seeking a dynamic IT Support Specialist to join our award-winning team in Charlotte, NC. As the first point of contact for technical issues, you'll empower our organization through seamless troubleshooting and exceptional user experiences. This high-impact role offers rapid career growth in a cutting-edge environment with competitive benefits and relocation assistance.
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees across Windows/macOS environments
- Diagnose and resolve hardware/software issues including network connectivity, printers, and VoIP systems
- Manage Active Directory accounts, group policies, and software deployments via SCCM
- Document SOPs and create knowledge base articles for recurring technical challenges
- Collaborate with vendors for hardware procurement and service-level agreements
- Support cloud infrastructure including Microsoft 365 and Azure AD configurations
- Lead onboarding/offboarding processes for IT assets and user accounts
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certifications or equivalent technical expertise
- Proficiency in Windows 10/11, Active Directory, and SCCM management
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication abilities with non-technical stakeholders
- Experience with ITSM tools (ServiceNow, Jira) and remote support platforms
- Ability to work flexible hours including occasional on-call rotations