Job Description
We are looking for a dedicated and technically proficient IT Support Specialist to join our team in Columbus, Ohio. As a key member of our IT department, you will be responsible for ensuring our employees have the tools and support they need to succeed.
This is an urgent hire opportunity for a proactive problem solver who thrives in a fast-paced environment. You will be the first point of contact for technical support, handling a wide range of issues from simple password resets to complex network troubleshooting.
Key Benefits:
- Competitive base salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday schedule.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues for Windows and macOS operating systems.
- Manage user accounts, permissions, and security access within Active Directory and Office 365.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Respond to help desk tickets in a timely manner and escalate complex issues appropriately.
- Conduct regular system maintenance, updates, and backups to ensure data integrity.
- Collaborate with the IT team to implement new technologies and improve IT processes.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- CompTIA A+ Certification is required.
- 1-3 years of experience in IT Support, Help Desk, or Desktop Support roles.
- Strong working knowledge of Microsoft Windows 10/11 and Microsoft Office 365.
- Familiarity with network concepts, VPNs, and remote access technologies.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and the ability to work independently.