Job Description
We are seeking a talented IT Support Specialist to join our rapidly growing team in Indianapolis, Indiana. As a key member of our technical department, you will ensure the smooth operation of our IT infrastructure and provide exceptional service to our employees. If you are passionate about technology and enjoy solving complex problems, we want to hear from you.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity for professional growth and certification support.
- Collaborative and innovative work environment.
Responsibilities
- Provide tier 2 and 3 technical support for hardware, software, and network issues.
- Install, configure, and troubleshoot operating systems and applications.
- Manage and maintain IT asset inventory and documentation.
- Respond to and resolve helpdesk tickets in a timely and professional manner.
- Collaborate with vendors and internal teams to resolve complex technical challenges.
- Ensure data security and compliance with company policies.
Qualifications
- Associate degree in Computer Science, IT, or related field (Bachelor's preferred).
- CompTIA A+ certification or equivalent experience.
- Minimum of 2-3 years of experience in IT support or help desk roles.
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Excellent troubleshooting and problem-solving skills.
- Superior communication and customer service abilities.