Job Description
Join TechSolutions NC as a Senior IT Support Specialist and become the backbone of our innovative team in Raleigh's thriving tech corridor. We're seeking a tech-savvy professional to deliver exceptional user support, maintain critical infrastructure, and drive digital transformation. Enjoy competitive benefits, professional growth opportunities, and a culture that celebrates technical excellence. If you're passionate about solving complex challenges and elevating user experiences, this is your next career-defining move.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hybrid work environments
- Manage and optimize Active Directory, Azure AD, and endpoint management systems
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Lead hardware/software lifecycle management including procurement and decommissioning
- Document technical procedures and create knowledge base articles
- Collaborate with cybersecurity team on vulnerability assessments and patch management
- Provide after-hours on-call support on rotating schedule
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Windows Server 2019/2022 and Microsoft 365
- CompTIA Security+ and/or Microsoft Azure Fundamentals certifications
- Experience with ServiceNow, Jira, or similar ITSM platforms
- Strong troubleshooting skills for network, security, and application issues
- Excellent communication abilities for non-technical stakeholders
- Relevant bachelor's degree in Computer Science or equivalent experience