Job Description
Join our award-winning IT team at Omaha Tech Solutions, where innovation meets community impact! We're seeking a passionate IT Support Specialist to empower our growing team with seamless technical solutions. Enjoy competitive benefits, professional development, and a collaborative culture in Omaha's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees via phone, email, and remote assistance
- Deploy, configure, and maintain Windows 10/11 workstations and network infrastructure
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Troubleshoot hardware/software issues including Microsoft 365 and cloud applications
- Create and maintain technical documentation and SOPs
- Collaborate with vendors for hardware procurement and service-level agreements
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong diagnostic skills for network connectivity and security incidents
- Excellent communication with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Bachelor's degree in IT or related field preferred