Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Houston! We're urgently seeking a tech-savvy professional to deliver exceptional user support across our growing enterprise. Enjoy competitive benefits, cutting-edge technology, and a collaborative environment where your expertise makes a tangible impact. Don't miss this opportunity to advance your career in one of America's most vibrant tech hubs!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS systems, Active Directory, and cloud services
- Resolve complex user problems via remote support and on-site assistance
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity best practices and endpoint protection
- Support office infrastructure including VoIP, printers, and AV systems
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, DNS, DHCP, and TCP/IP networking
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Experience with ticketing systems (ServiceNow, Jira) and remote tools
- Excellent communication skills and customer-centric approach
- Ability to prioritize tasks in fast-paced, deadline-driven settings