Job Description
Join our dynamic IT team in Baltimore and make an immediate impact! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll be the first point of contact for resolving critical IT issues, ensuring seamless business operations, and maintaining our reputation for excellence. This is a high-visibility role with rapid growth potential and comprehensive benefits.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy, configure, and maintain desktop/laptop systems, peripherals, and network infrastructure
- Manage user accounts, permissions, and security protocols across Active Directory
- Document all incidents, resolutions, and standard operating procedures in ITSM tools
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct regular system audits and implement preventive maintenance schedules
- Train end-users on cybersecurity best practices and new technology implementations
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with helpdesk ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent troubleshooting skills with both hardware and software issues
- Ability to prioritize tasks and work effectively under pressure in fast-paced settings