Job Description
Join our award-winning IT team in Tulsa, Oklahoma as an IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy a collaborative environment with cutting-edge technology, competitive benefits, and opportunities for career advancement. Ideal for candidates passionate about solving complex technical challenges while maintaining outstanding customer service standards.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows, macOS, and Linux environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document solutions in ITSM systems and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Network+ and Security+ certifications required
- Proficiency in PowerShell scripting and automation tools
- Strong understanding of cloud services (AWS/Azure) and SaaS applications
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication skills with technical and non-technical stakeholders
- Ability to prioritize tasks in fast-paced environments
- Relevant degree or equivalent technical training preferred