Job Description
Join our award-winning IT team in San Antonio! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations team, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage user accounts, permissions, and access controls across Windows and cloud platforms
- Deploy and maintain cybersecurity measures including endpoint protection and VPNs
- Document technical processes and create user training materials
- Collaborate with vendors to resolve escalated technical issues
- Monitor system performance and proactively address potential bottlenecks
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and Azure AD
- Strong troubleshooting skills for Windows 10/11 and Office 365
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties