Job Description
Immediate Opportunity for IT Support Specialist in Austin, TX! Join NexusTech Solutions' dynamic team and become the backbone of our digital infrastructure. We're seeking a passionate IT professional to resolve technical challenges, empower users, and drive seamless operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, user accounts, and access permissions
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Provide remote/on-site technical support via ticketing systems
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years in IT support/help desk roles
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in Microsoft 365 and cloud services (Azure/O365)
- Experience with ServiceNow or similar ticketing systems
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duties