Job Description
Join our dynamic team as an IT Support Specialist in Dallas! We're urgently seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 systems via SCCM
- Administer Active Directory, Azure AD, and Office 365 environments
- Document SOPs and maintain IT asset inventory
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and conduct vulnerability assessments
Qualifications
- 3+ years of hands-on IT support experience
- Expertise in Windows OS, Active Directory, and networking fundamentals
- CompTIA A+/Network+ or equivalent certifications
- Strong troubleshooting skills for both hardware and software
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities