Job Description
Are you a tech enthusiast looking to make a significant impact? Apex Tech Solutions is currently hiring a dedicated IT Support Specialist to join our dynamic team in Tucson, Arizona. We are committed to delivering excellence through cutting-edge technology and superior user support.
In this role, you will be the first line of defense for our internal technology needs, ensuring our employees remain productive and connected. We offer a competitive compensation package, opportunities for professional growth, and a collaborative work environment.
Responsibilities
- Provide comprehensive Tier 2 technical support via phone, email, and remote desktop for hardware and software issues.
- Configure, deploy, and maintain company-owned devices, including laptops, smartphones, and peripherals.
- Diagnose and resolve network connectivity issues, printer malfunctions, and application errors.
- Manage and update the IT asset inventory and perform routine system maintenance to ensure optimal performance.
- Document all technical incidents, resolutions, and change requests accurately in the ticketing system.
- Collaborate with the IT team to implement new software deployments and security patches.
Qualifications
- Associate degree or Bachelor's degree in Information Technology, Computer Science, or equivalent technical certification (e.g., CompTIA A+).
- Minimum of 3 years of professional experience in IT support, Help Desk, or Technical Support roles.
- Proficient in troubleshooting Windows 10/11, macOS, and Microsoft Office 365.
- Strong understanding of network fundamentals, TCP/IP, and VPN configuration.
- Excellent problem-solving skills with the ability to explain complex technical concepts to non-technical users.