Job Description
Join our cutting-edge IT team in Tucson as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy a dynamic work environment with competitive compensation, comprehensive benefits, and opportunities for career advancement. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows/MacOS environments and Active Directory
- Deploy and configure new workstations and peripheral devices
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and implement security best practices
- Train end-users on technology solutions
Qualifications
- 3+ years of IT support experience in a corporate environment
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills for hardware/software issues
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Valid driver's license and reliable transportation