Job Description
Are you a problem-solver who thrives in a fast-paced tech environment? SD Tech Services is looking for a dynamic IT Support Specialist to join our San Diego team. We pride ourselves on delivering top-tier technical support to our clients and fostering a culture of innovation.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Modern tech stack including Microsoft 365, Azure, and advanced networking tools.
- Opportunity for professional growth and certification reimbursement.
- A vibrant work culture in sunny San Diego.
The Role:
As an IT Support Specialist, you will be the first line of defense for our internal and external clients. You will troubleshoot complex technical issues, manage hardware deployments, and ensure our IT infrastructure runs smoothly.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote access tools (e.g., TeamViewer, LogMeIn).
- Diagnose and resolve hardware and software issues for end-users.
- Deploy and configure workstations, laptops, and mobile devices.
- Manage software updates, patches, and security configurations.
- Monitor network performance and assist in maintaining IT asset inventory.
- Conduct user training sessions on new software and security protocols.
Qualifications
- Minimum of 3 years of experience in IT support or a similar role.
- CompTIA A+ Certification preferred (Network+ or Security+ a plus).
- Strong knowledge of Microsoft Windows, macOS, and Office 365.
- Experience with Active Directory and basic network troubleshooting.
- Excellent communication skills and a customer-centric attitude.
- Ability to work independently and manage multiple priorities.