Job Description
We are seeking a highly skilled IT Support Specialist to join our dynamic team in Philadelphia, PA. As a leading technology integrator, we are dedicated to providing top-tier technical assistance to our employees and clients. In this role, you will serve as the first point of contact for technical issues, ensuring our infrastructure runs smoothly and efficiently. If you have a passion for problem-solving and a knack for explaining complex technical concepts to non-technical users, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology.
- Professional development and growth opportunities.
- Collaborative and inclusive work environment in the heart of Center City.
Responsibilities
- Provide exceptional technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain user accounts, permissions, and Active Directory environments.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and office productivity software.
- Monitor system performance and troubleshoot network connectivity problems.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Collaborate with the IT team to implement security updates and patches.
- Assist in the deployment of new hardware and peripherals across the organization.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Minimum of 2-4 years of professional IT support or Help Desk experience.
- Strong knowledge of Microsoft Office 365, Active Directory, and Windows 10/11.
- Experience with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems (ServiceNow, JIRA, or Zendesk).
- Familiarity with basic networking concepts, including TCP/IP, DNS, and VPNs.
- Excellent communication skills with the ability to explain technical details clearly.
- Ability to prioritize multiple tickets and meet deadlines in a fast-paced environment.