Job Description
Join our dynamic IT team as an IT Support Specialist in sunny San Diego! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role offers competitive compensation, growth opportunities, and a vibrant work culture in America's Finest City.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage Active Directory, Office 365, and cloud-based services
- Document IT processes and maintain service desk tickets
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices across the organization
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows 10/11 and macOS administration
- Strong knowledge of TCP/IP networking principles
- Experience with ServiceNow or similar ticketing systems
- Excellent problem-solving and communication skills