Job Description
Are you a technical problem-solver looking to make an impact in a dynamic environment? Apex Systems is hiring an IT Support Specialist to join our growing team in San Antonio, TX. We are dedicated to providing top-tier technical support to our clients and employees.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification reimbursement.
- Collaborative and inclusive work culture.
We are seeking a proactive individual who can bridge the gap between technical solutions and business needs.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware, software, and network issues.
- Configure and deploy workstations, laptops, and mobile devices for new hires and existing employees.
- Manage user accounts, permissions, and access to company resources securely.
- Troubleshoot and resolve issues related to Active Directory, Windows 10/11, and Microsoft 365.
- Maintain accurate documentation of incidents, solutions, and asset inventory.
- Collaborate with the network engineering team to identify and resolve complex infrastructure problems.
Qualifications
- Associate degree or certificate in Information Technology, Computer Science, or related field.
- Minimum of 2-3 years of experience in IT support, Help Desk, or a similar role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with network concepts, including TCP/IP, DNS, and DHCP.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.