Job Description
Join our dynamic team as an IT Support Specialist in the heart of Dallas! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for career advancement in a cutting-edge environment. Be part of a company that values innovation and employee growth.
Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols using Active Directory
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with cross-functional teams on infrastructure projects
- Train employees on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware, network, and application issues
- Excellent communication skills and customer service orientation
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)