Job Description
Join our dynamic IT team at NexusTech Solutions and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our New York-based clients. In this pivotal role, you'll troubleshoot complex systems, implement cutting-edge solutions, and ensure seamless operations for our growing portfolio of enterprise clients. If you thrive in fast-paced environments and possess a knack for problem-solving, this is your chance to make an immediate impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage and resolve help desk tickets via ServiceNow with SLA adherence
- Deploy and maintain Microsoft 365, Azure AD, and endpoint security solutions
- Conduct user training on new technologies and best practices
- Collaborate with cross-functional teams on IT projects and system upgrades
- Document technical procedures and maintain knowledge base articles
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and cloud infrastructure
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent communication and customer service abilities
- Experience with ServiceNow or similar ITSM platforms
- Bachelor's degree in Computer Science or related field preferred