Job Description
About the Role:
We are looking for a dedicated IT Support Specialist to join our dynamic team in the heart of San Antonio. If you have a passion for technology and a knack for solving complex problems, we want to hear from you. As part of TechNova, you will be the first line of defense for our internal users, ensuring seamless operations and top-tier service delivery.
Why Join Us?
At TechNova, we value innovation and employee growth. You will work in a collaborative environment with cutting-edge tools and ongoing training opportunities. Plus, enjoy a comprehensive benefits package including health insurance, 401(k) matching, and flexible remote work options.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Configure, deploy, and maintain desktop environments, including Windows 10/11, macOS, and mobile devices.
- Manage and troubleshoot network connectivity issues, printers, and peripherals.
- Assist in the administration of Active Directory and local user accounts.
- Document technical issues and resolutions in our IT Service Management (ITSM) system.
- Conduct regular system health checks and participate in IT projects and upgrades.
Qualifications
- Minimum of 1-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network concepts, VPNs, and basic hardware troubleshooting.
- Excellent verbal and written communication skills to interact with non-technical users.
- CompTIA A+ or Network+ certification is a plus.
- Ability to work independently and manage multiple priorities in a fast-paced environment.