Job Description
Are you a tech-savvy problem solver ready to elevate IT infrastructure in San Antonio?
Nexus Systems Inc. is seeking a dynamic IT Support Specialist to join our elite technical team. In this pivotal role, you will serve as the frontline guardian of our digital ecosystem, ensuring seamless operations for our employees and clients.
We offer a competitive compensation package, a collaborative work environment, and opportunities for rapid professional growth. If you have a passion for technology and a knack for resolving complex issues with a smile, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model allowing for work-life balance.
- Professional development and certification reimbursement.
- State-of-the-art office facilities in the heart of San Antonio.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and prioritize incoming help desk tickets using Jira and ServiceNow.
- Perform routine hardware installations, software deployments, and asset inventory management.
- Collaborate with the Systems Engineering team to implement new IT solutions.
- Ensure strict adherence to IT security protocols and data privacy regulations.
- Maintain and update technical documentation and standard operating procedures.
Qualifications
- Minimum of 2 years of experience in IT Support or Help Desk environments.
- CompTIA A+ certification is strongly preferred.
- Proficiency in Windows 10/11 and macOS operating systems.
- Strong understanding of network protocols (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills for interacting with non-technical users.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.