Job Description
Join our cutting-edge IT team in Arlington, TX, and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. Enjoy competitive compensation, modern workspaces, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud services (Azure/O365), and endpoint security
- Deploy and maintain Windows/Linux systems with imaging tools
- Collaborate on IT projects including VoIP and network upgrades
- Document SOPs and create knowledge base articles
- Monitor system health and proactively resolve performance bottlenecks
- Support hybrid workforce with remote desktop solutions
Qualifications
- 3+ years in enterprise IT support with Windows/Linux experience
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, Azure AD, and Microsoft 365
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to prioritize critical incidents and communicate clearly
- Valid driver's license for occasional on-site visits