Job Description
Join our dynamic IT team at Innovatech Solutions, where cutting-edge technology meets exceptional service. We're seeking a passionate IT Support Specialist to empower our Wichita-based clients and internal teams. As a key player in our growing organization, you'll deliver seamless technical support while driving innovation in a collaborative environment. Enjoy competitive benefits, professional development opportunities, and the chance to make tangible impact in a forward-thinking company.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage user accounts, permissions, and security protocols in Active Directory
- Deploy and maintain desktop/laptop systems across 100+ endpoints
- Resolve complex system outages and implement preventive maintenance
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Support cloud services (Microsoft 365, Azure) and hybrid environments
- Train end-users on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for network issues (TCP/IP, DNS, VPN)
- Experience with Microsoft 365 administration and Azure AD
- Excellent communication and customer service skills
- Ability to manage competing priorities in fast-paced settings
- Relevant associate's degree or equivalent technical training