Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll bridge the gap between complex technology solutions and seamless user experiences in one of America's most vibrant cities.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Implement and maintain cybersecurity protocols across Microsoft 365 environments
- Lead system migrations and hardware refresh projects for enterprise clients
- Document IT processes and create user training materials
- Collaborate with vendors to resolve complex technical escalations
- Monitor network performance using SolarWinds and ManageEngine
- Support cloud services including Azure AD and Intune deployments
Qualifications
- 5+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Network+ and Security+ certifications required
- Expertise in Active Directory, Group Policy, and SCCM
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with VoIP systems (Cisco/Avaya) and cloud infrastructure
- Ability to prioritize tasks in fast-paced healthcare/financial sector
- Excellent communication skills with ability to train non-technical users