Job Description
Join TechFlow Solutions as a key player in our dynamic IT Support team! We're seeking a dedicated IT Support Specialist to provide exceptional technical assistance to our Sacramento-based clients. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a forward-thinking environment.
Responsibilities
- Deliver responsive technical support via phone, email, and remote tools for hardware/software issues
- Manage and maintain Windows 10/11, macOS, and mobile device deployments
- Configure and troubleshoot network infrastructure including routers, switches, and firewalls
- Implement security protocols and conduct vulnerability assessments
- Document IT processes and maintain accurate asset inventory systems
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Microsoft 365, and cloud services
- Strong diagnostic skills for Windows/macOS/Linux systems
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Excellent communication skills and customer service aptitude