Job Description
Join our dynamic IT team as an IT Support Specialist and become the go-to technical expert for our Columbus-based operations. We're seeking a customer-focused professional to deliver exceptional technical support and maintain seamless IT infrastructure across our growing organization.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server environments, and cloud services (Azure/O365)
- Deploy and configure desktop/laptop systems and peripheral devices
- Monitor system performance and implement security protocols
- Create and maintain technical documentation and SOPs
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent troubleshooting and customer service skills
- Ability to prioritize tasks and work independently
- Relevant degree or equivalent technical training preferred