Job Description
Join our dynamic IT team in Tulsa and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is an immediate hire opportunity where you'll troubleshoot hardware/software issues, optimize network performance, and elevate user experiences. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth. Apply today and start making an immediate impact!
Responsibilities
- Provide Tier 1-2 technical support for desktop/laptop hardware, software, and peripherals
- Diagnose and resolve network connectivity issues, VPN setups, and security protocols
- Manage Active Directory accounts, group policies, and system access controls
- Deploy and maintain Windows 10/11 workstations and cloud-based applications
- Document IT procedures, incidents, and solutions in ServiceNow/Jira
- Collaborate with vendors for hardware procurement and software licensing
- Conduct user training on cybersecurity best practices and new tools
Qualifications
- 2+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of TCP/IP networking, DNS, and DHCP
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent troubleshooting skills with hardware/software issues
- Ability to prioritize tasks and work under tight deadlines