Job Description
Join our dynamic IT team in Phoenix as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing organization. This urgent opening offers immediate start for candidates ready to make an impact in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of Arizona's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop, laptop, mobile device, and printer issues
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure Windows 10/11 workstations and applications
- Document all IT processes, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware procurement and maintenance
- Conduct user training on new systems and security protocols
Qualifications
- 2+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification (or equivalent)
- Proficiency in Active Directory, Office 365, and endpoint management
- Strong troubleshooting skills with hardware and software issues
- Excellent communication and customer service abilities
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs and work in various office environments