Job Description
Join our dynamic team as an IT Support Specialist in Sacramento and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across multiple platforms
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Document IT processes, incidents, and resolutions in the service desk system
- Collaborate with the security team to implement best practices for data protection
- Train end-users on new technologies and software applications
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+ or similar certification required
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication skills with a customer-first mindset