Job Description
Nexus Systems Inc. is seeking a dedicated IT Support Specialist to join our growing team in Kansas City, MO. In this pivotal role, you will serve as the first point of contact for internal users, ensuring seamless technology operations and maintaining high standards of customer service. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is passionate about optimizing IT workflows.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A collaborative and inclusive workplace culture.
Key Responsibilities:
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote access tools (e.g., TeamViewer, LogMeIn).
- Diagnose and resolve hardware, software, and network issues efficiently.
- Manage and prioritize incoming help desk tickets using ITSM software.
- Configure and maintain workstations, printers, and mobile devices.
- Assist in the deployment of new hardware and software updates across the organization.
- Document technical issues and resolutions in the knowledge base.
- Train end-users on new software applications and security protocols.
Qualifications:
Qualifications
- Minimum of 2-3 years of experience in IT support or a helpdesk role.
- CompTIA A+ certification is highly preferred.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with remote support tools and ticketing systems.
- Excellent verbal and written communication skills.
- Ability to lift and move computer equipment as needed.
Skills: Help Desk, Troubleshooting, Active Directory, Windows 10/11, Microsoft Office 365, Remote Support, ITSM, Ticketing Systems.