Job Description
Join our dynamic IT team at TechSolutions Inc. and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base in Fresno and surrounding areas. This role offers the opportunity to work with cutting-edge technology while making a tangible impact on daily operations.
As a key member of our support team, you'll troubleshoot hardware/software issues, maintain network security, and deliver outstanding customer service. We offer competitive compensation, comprehensive benefits, and a collaborative work environment focused on innovation and professional growth.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS systems and network infrastructure
- Implement and maintain cybersecurity protocols to protect sensitive data
- Provide remote and on-site technical support to end-users with exceptional communication skills
- Manage Active Directory, cloud services (Azure/O365), and backup systems
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system improvements
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent industry credentials
- Proficiency in network troubleshooting, Active Directory, and cloud services
- Strong problem-solving skills with ability to handle complex technical challenges
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Valid driver's license for occasional on-site client visits