Job Description
Join TechWave Solutions Inc., a cutting-edge IT services provider, as an IT Support Specialist in sunny Long Beach! We're seeking a passionate tech enthusiast to deliver exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain cloud infrastructure (AWS/Azure)
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement optimization strategies
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, VPN, and endpoint security tools
- Strong troubleshooting skills with Windows 10/11 and macOS
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- CCNA or similar networking certification preferred