Job Description
Join TechNova Solutions as a key IT Support Specialist and become the backbone of our dynamic New York team! We're seeking a tech-savvy professional to deliver exceptional technical support to our diverse workforce. This role offers growth opportunities in a fast-paced environment where your problem-solving skills will directly impact business operations. Enjoy comprehensive benefits, flexible work arrangements, and a culture that celebrates innovation.
Our ideal candidate thrives in collaborative settings and possesses a passion for technology. You'll be instrumental in maintaining system integrity while delivering outstanding user experiences. If you're ready to advance your career in IT, apply today!
Responsibilities
- Provide Level 1/2 technical support for hardware, software, and network issues across 500+ users
- Deploy and manage Windows/macOS endpoints, including imaging, patching, and security protocols
- Diagnose and resolve complex system outages with SLA adherence
- Document support tickets using ServiceNow with clear resolution steps
- Collaborate with vendors for hardware procurement and service contracts
- Assist in cybersecurity initiatives including phishing simulations and access reviews
- Onboard new employees with device setup and account provisioning
- Conduct quarterly IT training sessions for staff development
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- CompTIA A+/Network+ or equivalent certification required
- Strong knowledge of TCP/IP networking and cloud services (AWS/Azure)
- Experience with Service Desk platforms (Jira/ServiceNow preferred)
- Excellent troubleshooting skills with hardware peripherals and printers
- Ability to work flexible hours including occasional on-call duties
- BS in Computer Science or related field preferred