Job Description
Are you a dedicated IT professional looking for your next challenge? Apex Systems is currently seeking a IT Support Specialist to join our growing team in New Orleans, Louisiana. We offer a competitive salary, comprehensive benefits, and the opportunity to work with cutting-edge technology.
We are looking for someone with a passion for technology and a customer-first mindset. In this role, you will be the first point of contact for internal employees, providing top-tier technical support and ensuring our systems run smoothly.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 2 support for hardware, software, and network issues.
- Manage and maintain user accounts, permissions, and Active Directory.
- Install, configure, and troubleshoot desktops, laptops, and mobile devices.
- Monitor system performance and perform regular maintenance to ensure uptime.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the IT team to implement new technologies and upgrades.
Qualifications
- Associate degree or Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- Valid CompTIA A+ or Network+ certification preferred.
- Minimum 2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Excellent communication skills with a focus on customer service.