Job Description
Join our dynamic team as an IT Support Specialist in Mesa, AZ! We're urgently seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This is your chance to solve complex technical challenges in a fast-paced environment while advancing your career in a supportive, innovative workplace.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain Windows/macOS systems, including OS deployment and patch management
- Administer cloud services (Azure/O365) and cybersecurity protocols
- Document SOPs and create technical documentation for internal teams
- Collaborate with cross-functional teams to resolve escalated IT incidents
- Implement proactive monitoring and optimization of IT systems
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong knowledge of cybersecurity best practices (NIST frameworks)
- Excellent troubleshooting skills with complex network issues
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes