Job Description
Immediate opening for a dynamic IT Support Specialist in Atlanta! Join our innovative team at TechSolutions Atlanta, where we empower businesses through cutting-edge technology. We're urgently seeking a skilled professional to deliver exceptional technical support and drive our digital transformation forward. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career growth in Atlanta's thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and troubleshoot hardware/software issues including mobile devices
- Document IT processes and maintain service desk ticketing systems
- Collaborate with cybersecurity team on vulnerability remediation
- Support office AV systems and network connectivity
- Mentor junior staff and implement IT best practices
Qualifications
- 3+ years IT support experience with Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills for hardware/software/network issues
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties