Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity to advance your career in Virginia Beach? Apex Tech Solutions is seeking a dynamic IT Support Specialist to join our growing team. We pride ourselves on delivering top-tier technical support to our diverse client base and maintaining a cutting-edge work environment.
Why Join Apex Tech Solutions?
- Immediate Start: We are looking to fill this role ASAP for the right candidate.
- Competitive Compensation: Salary range of $55k - $75k plus performance bonuses.
- Growth Opportunities: Clear path for advancement into Systems Administration or Network Engineering.
We are looking for a dedicated professional who thrives in a fast-paced environment and is passionate about resolving complex technical issues efficiently.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person support.
- Manage and maintain local and wide-area networks (LAN/WAN), ensuring optimal performance and uptime.
- Install, configure, and troubleshoot operating systems (Windows 10/11, macOS) and essential business applications.
- Assist in the deployment of new hardware, peripherals, and mobile devices across the organization.
- Maintain accurate documentation of incidents, resolutions, and system configurations in the ticketing system.
- Conduct regular system audits and collaborate with management to identify areas for technical improvement.
Qualifications
- Minimum of 1-3 years of professional IT support or Helpdesk experience.
- Strong knowledge of Microsoft Windows environments and Active Directory administration.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting.
- Excellent customer service skills with the ability to explain complex technical concepts to non-technical users.
- CompTIA A+ certification or equivalent technical degree is highly preferred.
- Ability to work independently, prioritize tasks effectively, and manage multiple tickets simultaneously.